Frequently Asked Questions

Shopping for designer fabric, wallpaper, wallcovering, and trim can involve questions about samples, stock, minimums, shipping, and manufacturer requirements. Below are answers to some of the questions we hear most often.

If you need help with a specific product or project, our team is always happy to assist.

Ordering

Are the products on The WorkRoom authentic?

Yes. The WorkRoom is an authorized retailer of the designer brands offered on our website. Full-size merchandise and samples ship directly from the manufacturer whenever possible.

Do you stock the products yourselves?

No. We are an online retailer and do not maintain a retail showroom or warehouse inventory. Most merchandise ships directly from the manufacturer.

Because manufacturer inventory can change quickly, availability shown online is not always a guarantee of stock. If timing is important, contact us before ordering and we can help confirm current availability.

Can I check stock before placing an order?

Yes. Send us the product link, pattern or SKU, colorway, and quantity you need. We can help check current manufacturer availability.

What happens if an item is backordered?

If an item is unavailable and a future receipt date is provided by the manufacturer, we will contact you with the available information before proceeding when approval is required.

Manufacturer receipt dates are estimates and may change.

Are Designers Guild products still available?

Designers Guild and its related brands are no longer available for ordering or sampling at this time, although select collections may return in the near future.

Ralph Lauren is undergoing a separate change in distribution and will return once that transition is complete.

For assistance finding a comparable fabric, wallpaper or trim in the meantime, please contact our team at sales@theworkroom.llc or call 800-497-8042.

Do products have minimum order requirements?

Yes. Manufacturer minimums vary by brand and product.

Many fabrics and trims require a 2-yard minimum. Some wallpaper may be purchased beginning with one roll, while other wallcoverings require two or more rolls.

Specialty wallcoverings from brands such as Schumacher, Phillip Jeffries, and Innovations may be sold by the yard, with minimum quantities and ordering increments that vary by pattern.

For complete details, please see our Minimum Order Requirements page.

Can I order only one yard of fabric or trim?

In certain cases.

Eligible Schumacher fabric and trim may be available as a 1-yard cut with a $45 cut fee.

Eligible Kravet and Lee Jofa fabric and trim may be available as a 1-yard cut with a $25 cut fee.

These 1-yard exceptions cannot be ordered through online checkout. Please email or call us to place the order.

Which wallpaper brands allow a one-roll order?

Qualifying roll wallpaper from brands including Brunschwig & Fils, Cole & Son, Kravet, Lee Jofa, Lee Jofa Modern, Mulberry, Schumacher, Stout, and York Wallcoverings may be purchased beginning with one roll.

Specialty and yardage wallcoverings can have different manufacturer requirements, so always review the individual product information or our Minimum Order Requirements page.

Samples & Swatches

Can I order samples before purchasing?

Yes. When sampling is available, select Swatch from the product options and add it to your cart.

Samples are strongly recommended because screen colors can vary and photographs cannot fully represent a material's texture, finish, scale, or sheen.

How much are samples?

Samples are $5 each.

You may order up to 18 samples per order, with one sample per pattern or colorway where applicable.

Is sample shipping free?

Yes. Standard sample shipping is complimentary within the United States.

Samples are sent directly by the manufacturer and may arrive separately when products from several brands are ordered.

How long do samples take?

Most samples arrive within approximately 7–10 business days, although timing varies by manufacturer and availability.

Some sample shipments, particularly those sent through USPS First Class Mail, may not include tracking.

What happens if a sample is unavailable?

Sample availability is controlled by the manufacturer and can change after an order is placed.

If a sample becomes unavailable, we will handle the order according to the manufacturer's current sample policy. Certain manufacturers may backorder or subsequently send an unavailable sample when sample stock is replenished.

Are Pindler samples available?

No. Pindler does not provide samples under its current manufacturer sample policy.

Are samples available for discontinued or clearance products?

Often they are not. Manufacturers may stop producing sample stock when a product is discontinued, placed on closeout, or has very limited remaining inventory.

Do samples need to be returned?

No. Samples and swatches are yours to keep.

For more information, please see our Fabric & Wallpaper Samples page.

Shipping & Delivery

How much is shipping?

For eligible orders shipping within the continental United States:

Orders of $200 or more: complimentary standard shipping.

Orders under $200: $29.99 standard shipping.

Some luxury brands, oversized products, specialty merchandise, and other exclusions are subject to actual shipping charges.

Please see our Shipping page for complete details.

How quickly will my order ship?

Most in-stock merchandise ships from the manufacturer within approximately 3–5 business days.

Certain mill-direct, made-to-order, specialty, or imported products can require additional processing time.

If you have a firm installation deadline, please contact us before ordering.

Will everything in my order arrive together?

Not necessarily. Products ship directly from their respective manufacturers, so merchandise or samples from different brands may arrive in separate packages and on different days.

Will I receive tracking?

Tracking is provided when available.

In some cases, particularly sample shipments, the package may arrive before tracking information is generated or emailed.

Can you expedite an order?

Expedited shipping may be available for certain products and manufacturers.

Because expedited service depends on inventory location, processing requirements, weight, and manufacturer restrictions, please contact us before ordering.

Expedited shipping is not available for every product or for samples.

Can you ship to a P.O. Box?

No. Full-size merchandise cannot be shipped to a P.O. Box.

International Orders

Do you ship internationally?

International shipping may be arranged for eligible products and destinations, subject to manufacturer and country restrictions.

If direct international shipping is unavailable, customers may also use a U.S.-based freight-forwarding service.

For full details, please visit our International Shipping page.

Are customs duties and taxes included?

No. International shipping charges do not include customs duties, VAT, GST, import taxes, brokerage fees, or other destination charges unless specifically stated.

These charges are the recipient's responsibility and may be collected by the carrier before delivery.

Can samples be shipped internationally?

No. Samples must be shipped to a U.S. address. International customers may use a U.S. freight-forwarding address if desired.

Payment & Cancellations

When is my card charged?

Payment is processed when your order is accepted and submitted for fulfillment according to the applicable order and manufacturer requirements.

Can I cancel an order?

Many of our products are cut to order, made to order, or processed quickly by the manufacturer. Once material has been cut, entered production, or otherwise reached a non-cancellable stage, the order cannot be cancelled.

Certain manufacturers and special-order products have stricter cancellation restrictions.

What if I placed an order below the manufacturer's minimum?

If an order does not meet a required manufacturer minimum or increment, we may contact you and issue an invoice for the additional quantity necessary to meet the requirement.

You may also have the option to cancel if the order has not yet reached a non-cancellable stage.

For more information, see our Minimum Order Requirements page.

Returns, Damage & Defects

Can I return fabric, wallpaper, or trim?

Most products sold by The WorkRoom are cut to order, made to order, or manufacturer-direct and are final sale.

Returns and exchanges are not accepted for customer ordering errors, excess material, color preference, incorrect measurements, or other change-of-mind reasons.

Please review product information carefully and order a sample whenever possible before purchasing full-size merchandise.

For complete terms, please review our Return Policy.

What if my order arrives damaged, defective, or incorrect?

Inspect all merchandise as soon as it arrives and before cutting, altering, or installing it.

If you receive damaged, defective, or incorrect merchandise, contact us promptly with your order information and photographs where appropriate so we can assist with the manufacturer claim process.

All damage or defect claims must follow the requirements and time limits in our Return Policy.

Can I return wallpaper that my installer did not use?

No. Customers are responsible for determining the correct quantity before ordering. Unused or excess wallpaper is not returnable simply because it was not needed for the installation.

We strongly recommend consulting an experienced wallpaper installer before ordering.

Is dye-lot variation considered a defect?

No. Natural and manufactured materials can vary between production lots.

For products where dye-lot matching is important, a CFA — Cutting for Approval — may be recommended before the order ships.

Product Information

Will the color look exactly like it does on my screen?

Not necessarily. Screens, monitors, phones, lighting, and photography can all affect color representation.

This is why we strongly recommend ordering a physical sample before purchasing full-size material.

What is a CFA?

CFA stands for Cutting for Approval.

A CFA allows you to review a cutting from the specific production lot before the full order ships. It can be especially useful for natural wallcoverings, grasscloth, and fabrics where dye-lot variation may be noticeable.

Can you help calculate how much fabric or wallpaper I need?

Yes. Our Help & Resources page includes calculators for wallpaper rolls and wallcoverings sold by the yard.

These tools are intended as planning guides only. Final quantities should always be confirmed with your installer, upholsterer, drapery workroom, or other qualified professional.

Do you sell products that aren't shown online?

Yes. Some manufacturers restrict online display or online purchasing.

The WorkRoom has access to additional luxury fabric, wallpaper, leather, and trim collections that may be available by request even when they do not appear in our online catalog.

Send us the manufacturer, pattern, colorway, and quantity you need and we'll be happy to assist.

Pricing & Trade Accounts

Do you offer a trade program?

Yes. Qualified U.S.-based interior designers, decorators, architects, and other design professionals may apply for The WorkRoom Trade Program.

Approved accounts receive access to preferred pricing and additional project support on eligible products. Program minimums, exclusions, and manufacturer restrictions apply.

Please visit our Trade Program page for eligibility and application details.

Do you offer discounts?

Pricing and promotional eligibility vary by manufacturer.

Some brands prohibit discounting or are excluded from promotional codes. If you are considering a particular product and would like to know whether an offer applies, contact us and we'll be happy to check.

Why Shop With The WorkRoom?

The WorkRoom offers access to an extensive collection of designer fabrics, wallpapers, wallcoverings, and decorative trims from leading manufacturers.

Our goal is to make online sourcing easier by providing knowledgeable support with product questions, samples, stock checks, manufacturer minimums, lead times, and ordering requirements.

Whether you are decorating one room or sourcing materials for a larger design project, we're here to help you order with confidence.

Still Have Questions?

We're happy to help with product information, stock checks, samples, quantities, minimum-order requirements, and order questions.

Email: sales@theworkroom.llc
Phone: 800-497-8042
Text/SMS: 725-300-3585
Live Chat: available online

Hours: Monday–Friday, 10 AM–6 PM EST

Phone and text support are available within the U.S. and Canada. Customers outside the U.S. and Canada should contact us by email or live chat.