Frequently Asked Questions

Order Cancellation Policy

We process orders quickly to ensure fast shipping, so we recommend canceling as soon as possible if you need to make a change. Regular Orders can be canceled before they ship with the exception of Innovations.   Sample Orders can be cancelled if they have not been processed.  You can contact us via email at sales@theworkroom.llc  or call 800-497-8042 to request a cancellation.

 

However, once your order has been cut  to ship, cancellations are not possible. Please refer to our Return Policy for more details on how to handle returns for defective or damaged items.

 

Exceptions:
Certain items cannot be canceled once processed, including:

• Innovations & Pindler products
• Made-to-order or custom items
• Approved backorders - once production starts
• Pillows, rugs and home decor

 

In rare cases, we may need to cancel an order due to:

Payment Issues – Orders may be canceled if there are unauthorized credit card transactions.

Billing & Shipping Info – Please ensure your details are accurate to avoid order delays.

Product Availability – Items may become unavailable or discontinued without notice.

Pricing Changes – Manufacturer prices may change without prior notice.

Order Minimums – If your order doesn’t meet vendor requirements, we’ll adjust it or offer the option to cancel.

Shipping Selection – Incorrect shipping options may require adjustments.

 

If we cancel your order, you will receive a full refund.

Please feel free to contact us if you have any questions!

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First-Time Orders

For security, first-time orders must be shipped to the billing address on the card or a verified corporate work address. P.O. Boxes are not accepted. Make sure the billing address and cardholder name are correct to avoid delays. Double-check your contact info so we can reach you if needed.

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Pricing & Sales Tax 

Pricing is the same for consumers, designers, and architects. Price match is available for identical items from authorized retailers. Sales tax is collected where required by law and automatically calculated at checkout based on shipping address. Listed prices include applicable tariffs, though many items are not subject to tariffs.

We strive to offer competitive pricing on all our products. If you find an identical item at a lower price from another authorized retailer, we will gladly match that price. To request a price match, please provide proof of the lower price, and our team will adjust your order accordingly.

We’d be happy to offer a quiet courtesy savings, where permitted by our partners. Please reach us at sales@theworkroom.llc, by phone at 800-497-8042, or via SMS at 727-300-3585, and we’ll share a private offer tailored just for you (restrictions may apply).

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Swatches & Samples

Why Order a Sample?

Colors and patterns on screens may differ from the actual product. Samples provide a physical representation before specifying. Samples are not returnable. They are randomly cut, and dye lots are not guaranteed. Only one sample per colorway may be ordered, with a maximum of 18 per order for free shipping. Swatch colors may differ slightly due to dye lot variations.

Lorca, Pindler, Iksel, and clearance items do not have samples.

Swatch Ordering

Samples can be ordered directly from each product page by selecting the “SWATCH” option from the dropdown on the product page. Sample sizes vary by material—approximately 4" × 4" for solids, 8" × 10" for prints, and up to a full repeat for certain patterns. We do not control sample sizes; they are determined solely by each brand.

Standard samples are $5 each, and Sunbrella samples are $7 (effective Nov. 25, 2025). If a sample is unavailable, the cost will be automatically refunded.

Please note: Pindler does not offer samples.

Cut for Approval (CFA)

A Cut for Approval (CFA) is a small sample taken from your actual order, allowing you to confirm color, pattern, and dye lot before committing to the full purchase. Dye lots can vary, especially in 100% cotton, linen, and other natural fibers, so an exact match to showroom or swatch book samples cannot be guaranteed. For precision, we recommend requesting a CFA for fabrics and Phillip Jeffries natural wallpapers.

Note: Full yardage or wallpaper is non-returnable based on color preference.

Natural Grasscloth

Phillip Jeffries grasscloths are handwoven from grasses, reeds, and other natural fibers, giving each roll its distinctive texture and depth. Variations in color, weave, and tone are inherent, enhancing the material’s unique character. A CFA is strongly recommended and is available only for Phillip Jeffries grasscloths.

How It Works

CFAs are available for in-stock fabrics and Phillip Jeffries grasscloths, subject to vendor approval and minimums. To request a CFA, please place your order by phone so we can reserve the required material. A cutting from the actual stock will be sent for your approval. Once you approve the cutting, your full order will be shipped. CFAs are not available for Clarke & Clarke fabrics, items shipped directly from the mill, or most wallpapers except Phillip Jeffries naturals. There is no additional charge for CFA service; however, please allow a few extra days for processing, which may slightly delay shipment.

Important Considerations

Dye lot variations are common, especially in fabrics with a high percentage of cotton, linen, or other natural fibers, as well as in grasscloth or sisal wallpapers. These variations are a natural characteristic of the material and are not considered defects. They are subject to our standard return policy. For wallpaper and fabrics, dye lot samples are not available. By purchasing, the buyer agrees to accept the current dye lot provided by the manufacturer.

If you under-order, additional quantities may not match your original dye lot. We strongly recommend consulting a professional wallcovering installer to confirm your required yardage. Returns or refunds are not available for over-ordered quantities.

Why does grasscloth show color variation?
Grasscloth naturally exhibits color variation, which is an inherent characteristic of the material and cannot be fully controlled. No accommodations can be made for this, as it is intrinsic to the product.

Proper installation is key to achieving a cohesive look. Installers should shade the panels to create the best visual matches across the walls and align new sections with previously installed material for a consistent appearance. Preplanning is essential—for example, lighter panels can be placed on smaller walls and darker panels on larger walls to enhance overall balance. It is also important to specify any shading preferences prior to installation.

Ultimately, any visual inconsistencies arise from the installation method rather than the grasscloth itself.  No refunds will be accepted for any wallpaper once it has been installed due to these issues.

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Units of Measure

Our items are sold in different units, depending on the product type:

• Fabrics are sold by the yard.
• Wallpapers may be sold by the roll, yard, panel, or unit depending on the packaging. Please see product description.
• Tassels & Tiebacks: Sold individually.
  
  

Please contact us if you have any questions to ensure you order the correct amount.

Minimum Orders

Fabric

Minimum Order: 2 yards, cut to the nearest yard.

Select Outlet Fabrics: May require 3 or 5 yards.

Exceptions Below Minimum: Accommodated with a cutting fee for one yard

Schumacher: $45.00

Kravet & Lee Jofa: $25.00

Trim

Minimum Order: 2 yards, cut to the nearest yard.

Exceptions Below Minimum: Subject to a cutting fee (see above).

Wallpaper

General Minimums: 1–2 rolls, depending on brand.

Brand Requirements:

Ralph Lauren, Osborne & Little, Designers Guild Brands - 2-roll minimum order- 1 roll with a $62 under minimum fee.

Innovations — 6 – 15 yards - see product details

Phillip Jeffries — 8, 12, 15, or 24 yards (varies by design-see product details)

Phillip Jeffries Vinyl — 15-yard minimum, ordered in 5-yard increments.

Schumacher & Boråstapeter — Priced by the yard, supplied as rolls (or panel) Minimums/Increments vary; see product details.

Winfield Thybony — Minimums vary by collection; see product details

International Conversions:

• 1 yard = 0.9144 meters
• 36 inches = 0.9144 meters

Please check the individual product page for details on the unit of measure for each item. Let us know if you need any assistance!

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Ordering Wallpaper

Wallpapers are sold by roll, double roll, yard, or panel, so check the product description to make sure you order the right amount. For the best results, we recommend consulting a professional installer.

In the U.S., wallpapers like York are usually sold as double rolls (20" × 27', about 56–60 sq ft). European wallpapers are typically single rolls (20.5" × 33', roughly the same coverage as a U.S. double roll). Each roll comes with hanging instructions, and most wallpapers use pre-mixed tub paste unless noted otherwise.

Measure your walls carefully, including pattern repeats and architectural details, and consider ordering 10–25% extra to allow for pattern matching, trimming, and small adjustments. More is always better than under-ordering—larger or intricate patterns may require additional material to ensure a seamless, elegant finish.

Not all wallpapers are pre-pasted or pre-trimmed, and dye lots can vary. Ordering extra now or consulting a professional will help ensure a seamless, elegant finish.

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