Frequently Asked Questions

Shopping for designer fabric, wallpaper, wallcovering, and trim can involve questions about samples, stock, minimums, shipping, and manufacturer requirements. Below are answers to some of the questions we hear most often.

If you need help with a specific product or project, our team is always happy to assist.

Quick Answers

• Samples: $5 each; complimentary shipping to the 50 states; typically arrive in 7–10 business days. See Sample Ordering.
• Shipping: Free on eligible orders of $200 or more within the continental U.S.; $29.99 under $200. Most in-stock orders ship in 3–5 business days. See Shipping.
• Returns: Most products are cut or made to order and are final sale. See our Return Policy.
• Minimums: Vary by brand and product. See Minimum Order Requirements.
• Contact: sales@theworkroom.llc | 800-497-8042 | Monday–Friday, 10 AM–6 PM ET.

Ordering

Are the products on The WorkRoom authentic?

Yes. The WorkRoom is an authorized retailer of the designer brands offered on our website. Full-size merchandise and samples ship directly from the manufacturer whenever possible.

Do you stock the products, and can I check availability before ordering?

We are an online retailer and do not maintain a retail showroom or warehouse inventory. Most merchandise ships directly from the manufacturer, and availability shown online does not always guarantee stock.

If timing matters, send us the product link, pattern or SKU, colorway, and quantity you need before ordering. We’ll help confirm current manufacturer availability.

What happens if an item is backordered?

If an item is unavailable and the manufacturer provides an estimated availability date, we’ll contact you with that information before proceeding when your approval is required. Manufacturer dates are estimates and may change.

What payment methods do you accept?

We accept all major credit cards through our secure checkout. Trade account customers with approved terms may have additional invoicing options. Contact us for details.

Do products have minimum order requirements?

Yes. Manufacturer minimums vary by brand and product.

Many fabrics and trims require a 2-yard minimum. Some wallpaper can be purchased beginning with one roll, while other wallcoverings require two or more rolls.

Specialty wallcoverings from brands such as Schumacher, Phillip Jeffries, and Innovations may be sold by the yard, with minimum quantities and ordering increments that vary by pattern.

For details, see Minimum Order Requirements.

Can I order only one yard of fabric or trim?

Yes, for select fabrics from Pindler, RM Coco, and Stout. Most other fabrics and yardage trims require at least 2 yards.

Eligible Schumacher fabric and trim may be available as a 1-yard cut with a $45 cut fee. Eligible Kravet and Lee Jofa fabric and trim may be available as a 1-yard cut with a $25 cut fee.

These cut-fee exceptions require a manual order. Email us or call 800-497-8042. Requirements vary by product; see Minimum Order Requirements.

Which wallpaper brands allow a one-roll order?

Qualifying roll wallpaper from Brunschwig & Fils, Kravet, Lee Jofa, Schumacher, Stout, and York Wallcoverings may be purchased beginning with one roll. Confirm the minimum on the individual product page.

Specialty and yardage wallcoverings can have different requirements. See Minimum Order Requirements.

Samples & Swatches

Can I order samples before purchasing?

Yes. When sampling is available, select Swatch from the product options and add it to your cart.

We recommend ordering samples because screen colors can vary and photographs cannot fully represent a material’s texture, finish, scale, or sheen.

How much are samples, and is shipping free?

Samples are $5 each (Sunbrella $7.00). You may order up to 18 samples per order, with one sample per pattern or colorway where applicable.

Standard sample shipping is complimentary to the continental United States, Alaska, and Hawaii, regardless of order total. Sample orders to Puerto Rico and the U.S. Virgin Islands are $25. Innovations samples ship only within the continental United States.

Samples ship directly from manufacturers and may arrive separately. See Sample Ordering.

How long do samples take?

Most samples arrive within approximately 7–10 business days, although timing varies by manufacturer and availability.

Some sample shipments, particularly those sent through USPS First Class Mail, do not include tracking.

What happens if a sample is unavailable?

Samples ship directly from each brand, and manufacturers do not always notify us when a sample is out of stock or unavailable. If you have not received a sample within 10 business days, please contact us. We will be happy to offer a refund for any sample that cannot be fulfilled.

If the manufacturer produces additional samples and fulfills your original request at a later date, they will send your sample at no additional cost.

Missing a Sample? We're Happy to Help.

After 10 business days, please email sales@theworkroom.llc with your order number and the name of the missing sample, or call us at 800-497-8042. Our team will be happy to assist you.

Are Pindler samples available?

No. Pindler does not provide samples under its current manufacturer sample policy.

Are samples available for discontinued or clearance products?

Often they are not. Manufacturers may stop producing samples when a product is discontinued, placed on closeout, or has very limited remaining inventory.

Do samples need to be returned?

No. Samples and swatches are yours to keep.

For more information, see Fabric and Wallpaper Samples.

Shipping & Delivery

How much is shipping, and how long will it take?

For eligible orders shipping within the continental United States:

• Orders of $200 or more: Complimentary standard shipping.
• Orders under $200: $29.99 standard shipping.

Some luxury brands, oversized products, specialty merchandise, and other exclusions are subject to actual shipping charges. See Shipping for details.

Most in-stock merchandise ships from the manufacturer within approximately 3–5 business days. Mill-direct, made-to-order, specialty, and imported products may require additional processing time. If you have a firm installation deadline, contact us before ordering.

Will everything in my order arrive together?

Not necessarily. Products ship directly from their respective manufacturers, so merchandise or samples from different brands may arrive in separate packages and on different days.

Will I receive tracking?

Tracking is provided when available. Some sample shipments, including those sent by USPS First Class Mail, do not include tracking.

Can you expedite an order?

Expedited shipping may be available for certain products, depending on the manufacturer, inventory location, processing requirements, weight, and shipping restrictions. Contact us before ordering. Expedited shipping is not available for every product or for samples.

Can you ship to a P.O. Box?

No. Full-size merchandise cannot be shipped to a P.O. Box.

International Orders

Payment & Cancellations

When is my card charged?

Your card is charged when your order is processed. For a manually arranged order, payment instructions will be provided with your invoice.

Can I cancel an order?

Contact us immediately if you need to request a cancellation.

Many of our products are cut to order, made to order, or processed quickly by the manufacturer. Once material has been cut, entered production, or otherwise reached a stage at which cancellation is no longer possible, the order cannot be cancelled. Certain manufacturers and special-order products have stricter restrictions.

What if I placed an order below the manufacturer’s minimum?

If an order does not meet a required manufacturer minimum or increment, we may contact you and issue an invoice for the additional quantity needed. If you do not wish to purchase the additional quantity, you may request cancellation before the order reaches a stage at which cancellation is no longer possible. An invoice for the additional quantity expires after 7 days.

For details, see Minimum Order Requirements.

Returns, Damage & Defects

Can I return fabric, wallpaper, or trim?

Most products sold by The WorkRoom are cut to order, made to order, or shipped directly from the manufacturer and are final sale. Returns and exchanges are generally not accepted for ordering errors, excess material, color preference, incorrect measurements, or a change of mind.

Please review product information carefully and order a sample whenever possible before purchasing full-size merchandise. For complete terms and any approved exceptions, see our Return Policy.

What if my order arrives damaged, defective, or incorrect?

Inspect all merchandise as soon as it arrives and before cutting, altering, or installing it.

If you receive damaged, defective, or incorrect merchandise, contact us promptly with your order information and photographs, where appropriate, so we can assist with the claim process.

All claims must meet the requirements and time limits in our Return Policy.

Can I return wallpaper that my installer did not use?

Generally, no. Unused or excess wallpaper is not automatically returnable.

Certain eligible York and Schumacher rolls may qualify for a courtesy return for store credit only, if approved by the vendor. A 30% restocking fee and brand-specific conditions apply. See our Return Policy before requesting a return.

We strongly recommend confirming quantities with an experienced wallpaper installer before ordering.

Is dye-lot variation considered a defect?

No. Natural and manufactured materials can vary between production lots.

For products where dye-lot matching is important, a CFA — Cutting for Approval — may be recommended before the order ships.

Product Information

Will the color look exactly like it does on my screen?

Not necessarily. Screens, lighting, and photography can all affect color representation. We strongly recommend ordering a physical sample before purchasing full-size material.

What is a CFA?

CFA stands for Cutting for Approval. It allows you to review a cutting from the specific production lot before the full order ships. It can be especially useful for natural wallcoverings, grasscloth, and fabrics where dye-lot variation may be noticeable.

Contact us to ask whether a CFA is available or recommended for a particular product.

Can you help calculate how much fabric or wallpaper I need?

Yes. Our Help & Resources page includes calculators for wallpaper rolls and wallcoverings sold by the yard.

These tools are planning guides. Final quantities should be confirmed with your installer, upholsterer, drapery workroom, or another qualified professional.

Do you sell products that aren’t shown online?

Yes. Some manufacturers restrict online display or purchasing. The WorkRoom has access to additional luxury fabric, wallpaper, leather, and trim collections that may be available by request even when they do not appear in our online catalog.

Send us the manufacturer, pattern, colorway, and quantity you need, and we’ll be happy to assist.

Pricing & Trade Accounts

Do you offer a trade program?

Yes. Qualified U.S.-based interior designers, decorators, architects, and other design professionals may apply for The WorkRoom Trade Program. Approved accounts receive preferred pricing and project support on eligible products. Program minimums, exclusions, and manufacturer restrictions apply.

Visit our Trade Program page for eligibility and application details.

Do you offer discounts?

Pricing and promotional eligibility vary by manufacturer. Some brands prohibit discounting or are excluded from promotional codes. If you’re considering a particular product and want to know whether an offer applies, contact us.

Still Have Questions?

We’re happy to help with product information, stock checks, samples, quantities, minimum-order requirements, and order questions.

Email: sales@theworkroom.llc
Phone: 800-497-8042
Text/SMS: 725-300-3585
Live Chat: Available online
Hours: Monday–Friday, 10 AM–6 PM ET

Phone and text support are available within the U.S. and Canada. Customers outside the U.S. and Canada should contact us by email or live chat.