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Frequently Asked Questions

How to Place an Order

You can order through our website or by phone. Once your order is confirmed, you'll receive an email with your order number.

Shipping Details

  • In-Stock Orders: Ship directly from each brand as soon as possible. Delivery typically takes 5-7 business days.
  • Swatches/Samples: Sent via USPS First Class; delivery may take up to 10 business days. Expedited shipping is not available.
  • Backorders: You'll be notified of estimated ship dates and must approve before processing.

Tracking information will be provided, though orders may arrive before tracking updates are available.

Free for orders over $300.00 when shipped within the Continental U.S. Orders under 300.00 shall incur a flat shipping fee of $25.00.

For International Shipping, please visit our International Shipping Page.

Payment & Cancellation

  • Your credit card is charged when your order is processed.
  • Orders can be canceled if they haven't shipped. Some items, such as made-to-order or approved backorders, cannot be canceled after processing.

The WorkRoom will notify all customers if a product is back-ordered and will only process the order upon approval by the customer of the back-order date. Because the order will ship directly from the manufacturer, The WorkRoom will process your payment at the time your order is placed.

Innovations and Pindler back-orders and all made to order specialty items cannot be cancelled once approved by the customer as a matter of the manufacturer's policy.

The WorkRoom will send updates on your order. In many cases your order may arrive prior to us receiving tracking from the manufacturer.

Stock Availability

We ship directly from manufacturers and do not hold inventory. Contact us via email, phone, or live chat to confirm stock availability before placing your order.

First Quality Merchandise

We guarantee that all products are first quality, shipped directly from the manufacturers to you or your workroom. This ensures authenticity and top quality for every order.

Return Policy

We strive to offer competitive prices, so we are unable to accept returns except for manufacturer defects or shipping damage. All sales are final, with no exceptions.

  • Dye Lot Variations: Differences in color due to dye lot variations are not considered defects and are not eligible for returns. Swatches may also differ slightly from the finished fabric or wallpaper.
  • Cut-to-Order Items: All fabrics and wallpapers are custom cut for your order and cannot be returned.
  • Color Expectations: Items cannot be returned if the color differs from your expectations. We strongly recommend ordering samples beforehand to ensure satisfaction.

Defective or Damaged Items:
If you receive defective or damaged fabric or wallpaper:

  1. Contact Us: Email us at sales@theworkroom.llc or call 800-497-8042.
  2. Return Authorization (RMA): All returns require an RMA.
  3. Inspection: Ensure items are inspected before cutting or use. Returns are not accepted for cut or altered items.
  4. All damaged or defective items must be sent back using our instructions for a refund or exchange.
  5. Replacement or Refund: We will issue a return label for the defective item and ship a replacement promptly. If stock is unavailable, you can request a full refund.

Important Notes:

  • Claims must be made within 30 days of shipment to file an investigation if your package does not arrive as indicated on the tracking information.
  • Returns are not accepted for items shipped outside the U.S.
  • We have a long-standing policy that we are unable to recognize labor claims.  It is recommended that all product are inspected prior to installation and installation is stopped if any issues/concerns arise.

By taking these steps, we ensure a smooth process while keeping our commitment to quality and customer satisfaction. Please feel free to reach out with any concerns or questions!

Order Cancellation Policy

We process orders quickly to ensure fast shipping, so we recommend canceling as soon as possible if you need to make a change. Orders can be canceled before they ship. If your order hasn’t left our facility yet, you can contact us via email at sales@theworkroom.llc or call 800-497-8042 to request a cancellation.

If an order is cancelled before it is processed by us, no charge will be applied to your credit card and refunded in full.  Processed orders cancelled afterward will be refunded, minus a possible 3% credit card processing fee in some cases.  

However, once your order has shipped, cancellations are not possible. Please refer to our Return Policy for more details on how to handle returns for defective or damaged items.

Exceptions:
Certain items cannot be canceled once processed, including:

  • Innovations & Pindler products
  • Made-to-order or custom items
  • Approved backorders
  • Pillows

In rare cases, we may need to cancel an order due to:

  • Unauthorized credit card transactions
  • Inaccurate billing or shipping information
  • Discontinued or unavailable items
  • Pricing or order minimum discrepancies
  • Incorrect shipping options

If we cancel your order, you will receive a full refund.

Please feel free to contact us if you have any questions!

First-Time Orders

For security reasons, we ask that first-time orders be shipped to the billing address on the card or a verified corporate work address (no P.O. Boxes). To avoid delays, please ensure your billing address matches the one on your card statement and that the cardholder's name is correct. Also, double-check your contact details so we can reach you if needed.  

Why should I order a sample?

Due to variances in monitors, the colors and patterns displayed may vary slightly from the actual product. Physical samples should be ordered prior to specifying. If you do not like the actual item when it arrives, it is not returnable.  Note that samples are randomly cut and dye lots are not guaranteed, they are only a representation of the actual fabric or wallpaper. Due to the high demand for samples.  Only 1 sample allowed per colorway.  15 samples maximum per order for free shipping.  Please note: Swatch color may differ slightly from finished fabric due to variations in dye lot.  Also, the actual image colors you see on the screen might be different than the actual fabric or wallpaper due to variations in screens.  All images are supplied to us by each brand.

Units of Measure

Our items are sold in different units, depending on the product type:

  • Fabrics are sold by the yard.
  • Wallpapers may be sold by the roll, yard, panel, or unit depending on the packaging. Please see product description.

Please contact us if you have any questions to ensure you order the correct amount.

Minimum Orders

  • The minimum order for most products is 1 yard or 1 roll.
  • Some brands have higher minimums:
    • Ralph Lauren & Schumacher fabrics: 2-yard minimum
    • Ralph Lauren wallpaper: 2-roll minimum
    • Innovations wallpaper: 12-yard minimum
    • Phillip Jeffries wallpaper: 8, 12, 15, or 24-yard minimums
    • Phillip Jeffries vinyl items: 15-yard minimum in 5-yard increments
    • Outlet items: 3 or 5-yard minimum depending on the item

If the minimum order requirement isn't met, we'll update your invoice or give you the option to cancel. Our goal is to make sure you get exactly what you need, without any hassle.

International Conversions:

  • 1 yard = 0.9144 meters
  • 36 inches = 0.9144 meters

Important Notes:

  • Fabrics and trims are sold by the yard.
  • Tassels and tiebacks are sold each.
  • Wallpapers are sold by the roll, panel, or yard, depending on the pattern Please see product description.

Please check the individual product page for details on the unit of measure for each item. Let us know if you need any assistance!

What is a Cut of Approval (CFA)?

A Cut of Approval (CFA) is a sample cutting of the actual material from your order. It allows you to confirm dye lot accuracy or see exactly what you’ll be receiving. Dye lots can vary between shipments, so we cannot guarantee an exact match to your sample book. If a precise color match is critical, we recommend ordering a CFA for fabrics and Phillip Jeffries natural wallpapers.

How It Works:

  • All CFA requests must be called in. 
  • To request a CFA, you must place an order on the telephone to reserve the required quantity.
  • We will reserve the quantity and send you a cutting of the actual material.
  • Once you approve the cutting, we’ll ship the full order.
  • There is no additional charge for CFA service, but please note it may delay shipment by a few days due to processing time.

Important Notes:

  • CFAs are available only for in-stock items and are subject to the brand’s approval and minimum order requirements.
  • CFAs are not available for Clarke & Clarke items, items that ship directly from the mill, or wallpapers (except for Phillip Jeffries' naturals).
  • Dye lot variations are common, especially for fabrics with a high percentage of cotton, linen, or natural fibers, as well as grass cloths or sisal wallpapers. These variations are not considered defects and are subject to our return policy.
  • For wallpaper, no dye lot samples are available. The buyer agrees to accept the current dye lot offered by the manufacturer.
  • If you under-order, we cannot guarantee that additional quantities will match the original dye lot. We recommend consulting a professional wallcovering installer to confirm the amount needed.
  • There are no returns or refunds for over-ordered quantities.

Swatches & Samples

Swatches for fabric, trims, and wallpapers can be purchased directly from each product page by clicking on the "SWATCH" in the drop down. Swatch sizes typically range from 4" x 4" to a full repeat and are cut randomly from each brand. Please note that we are unable to accommodate requests for specific swatch sizes.

  • Only one sample per pattern/colorway may be ordered at a time. Any duplicates will be removed and refunded.
  • Samples are priced at $6.00 each.
  • You can order up to 15 swatches per order with free shipping.

For a larger fabric sample, we recommend ordering a full yard where available. Please note that Schumacher and Ralph Lauren fabrics have a two-yard minimum order.

Some brands, like Pindler and Iksel, do not offer samples. Iksel items are special order only. Additionally, outlet and limited-stock items may not have samples available. If a sample is unavailable at the time of your order, it will be removed and refunded.

Important Delivery Information

Please take note of the following:

  • You will own the products once payment is received in full and the items are delivered to you.
  • We are unable to redirect orders to a different address after they have been shipped.
  • Our vendors' carriers do not deliver to P.O. Boxes or use General Delivery.

Do you collect sales tax?

Yes, we are required by law to collect sales tax for shipments to states with state sales tax. States can now require online retailers and remote sellers to collect tax, even if they don’t have a physical presence in the state. Sales tax will be automatically calculated at checkout once you enter your shipping address.

Coupon Codes:

Big News:

*SPECIAL DISCOUNT OFF SELECT BRANDS* for orders of $500 or more excluding applicable tax and shipping cost by using our sale code. Brands not participating in the discount include Innovations, Osborne & Little Brands, Pindler, Phillip Jeffries, Ralph Lauren, Stout, Winfield Thybony and any brand not available to order online. This coupon code cannot be combined with other coupon codes.

Welcome20 - $20 off your first order

Valid for one purchase of $200 or more before applicable sales tax & shipping costs. This coupon code cannot be combined with other coupon codes.

Why Can't I See Images Online?

Our product database includes a large selection of fabric patterns, but with over 250,000 options, some images may be missing. For the best results, it's helpful if you know the vendor and pattern you're looking for.

Can You Get Discontinued Fabrics?
Fabrics may be discontinued by the vendor or mill, and if a pattern is out of stock, we’re unable to order it. However, we’re happy to check availability with the vendor. If a pattern is discontinued and out of stock, we recommend selecting an alternative.

What if I Can’t Find the Pattern I'm Looking For?
If you can’t locate a pattern, it may be discontinued or too new to be listed. Please contact us at sales@theworkroom.llc, and we’ll gladly assist you. You can also search for a pattern by name or number using the search icon (magnifying glass) in the upper right corner.

Restrictions:

Please note that products from the Phillip Jeffries Luxe Natural and Specialty Books are unavailable for purchase on our site. Additionally, Phillip Jeffries items can only be shipped within the United States due to their company policies. We appreciate your understanding and are happy to assist with any questions you may have!

Ordering Wallpaper

Wallpapers are sold by the roll, double roll*, yard, or panel. Please review the product description carefully to ensure you're ordering the correct quantity. We also recommend consulting a professional wallpaper installer to help determine your needs (see below to find a professional).

*Note: A double roll typically contains one roll with an average width of 21 inches and a length of about 33 feet. This usually includes two shorter rolls of 16.5 feet each, depending on the product.

Estimating Roll Quantity

We often get asked how many rolls to order. While we can provide general estimates, we strongly advise consulting a professional installer for an accurate count. They can measure your space and ensure you order the right amount.

  • US manufacturers generally ship double rolls, priced by the double roll.
  • European manufacturers typically ship long single rolls, equivalent to a US double roll.
  • Some brands like Innovations, Phillip Jeffries, Schumacher and Winfield Thybony price wallpaper by the yard, with specific minimums and increments.

How to Measure

Measure the height and width of the walls you want to cover. Include details like the length, width, and horizontal/vertical repeats, and share these with your installer. It's generally recommended to order 15-20% more than you think you'll need to account for waste and pattern matching.

Be mindful that wallpaper comes in dye lots, so if you need more later, the new batch may not match the original exactly. The larger the pattern, the more extra paper you may need to match repeats.

How Much Does a Roll Cover?

  • Double Roll: Covers approximately 56 square feet
  • Euro Roll: Covers approximately 56.38 square feet

Please check the product description for specific details. If you have any questions, don't hesitate to reach out via live chat, email, or phone!

FIND A PROFESSIONAL