Return & Refund Policy

At The WorkRoom, we want you to be completely satisfied with your purchase. Please review the following policy carefully before placing your order.

Due to the custom, cut-to-order, made-to-order, and manufacturer-direct nature of our products, all fabric, wallpaper, trim, and custom-product sales are final. Returns, exchanges, or cancellations are not accepted except in cases of:

• Manufacturer defects
• Shipping damage
• Incorrect item shipped

Customer Ordering Responsibility

Customers are solely responsible for reviewing and confirming all product details before placing an order, including item selection, pattern, color, quantity, dimensions, material specifications, and suitability for their project.

Customers should carefully review all product information and are strongly encouraged to order samples prior to purchasing full quantities.

The WorkRoom is not responsible for customer ordering errors, including but not limited to:

• Incorrect measurements
• Insufficient or excess quantities
• Installer miscalculations
• Selecting the wrong item, pattern, color, finish, or material
• Changes in project requirements after an order has been placed

Returns, exchanges, refunds, credits, or cancellations will not be granted for customer ordering errors or dissatisfaction with a selected color, pattern, texture, finish, or material once an order has been processed.

Inspection, Cutting & Installation

Inspect before you use it.

Please inspect all merchandise immediately upon receipt and before cutting, fabrication, installation, or use. Verify:

• Pattern and color
• Quantity received
• Product quality
• Shipping damage
• Order accuracy

Any visible defects, damage, shortages, or discrepancies must be reported within 30 days of delivery.

Once material has been cut, fabricated, altered, installed, or otherwise processed in any manner, it cannot be returned, exchanged, or credited. This also applies to custom-made, made-to-order, and special-order items once production has begun.

Use of the merchandise, or failure to report an issue within 30 days of delivery, constitutes acceptance of the goods as delivered.

Claims for Labor

Claims for labor will not be accepted under any circumstance. This includes labor, installation, removal, reinstallation, decorating, contractor fees, delays, loss of use, project expenses, or any consequential or incidental damages.

Customers must inspect all materials prior to cutting, fabrication, installation, or use. Once material has been used in any of these ways, it is deemed accepted by the purchaser.

The WorkRoom's liability is strictly limited to the replacement of defective merchandise or refund of the purchase price, as determined by the manufacturer and applicable vendor policies. No reimbursement will be provided for labor costs, installation expenses, contractor charges, shipping charges, or other third-party costs, regardless of the nature of the claim.

Color & Material Variation

Dye lots: Dye-lot variations are normal and are not considered defects. Customers agree to accept the current dye lot supplied by the manufacturer. Additional quantities ordered later may not match previously shipped material. Samples are intended only to assist with design selection and are not dye-lot specific.

For the most accurate color representation, we recommend ordering a sample or, where available, requesting a Cut for Approval (CFA). CFAs may be available for in-stock fabrics and select Phillip Jeffries natural wallcoverings, subject to manufacturer approval and availability.

Natural fiber materials: Products made from natural fibers — including grasscloth, sisal, wood veneers, silk, cotton, wool, and linen — may vary in color, texture, weave, and appearance. These characteristics are expected and are not considered defects.

Natural wallcoverings may panel, seam, shade, and show color variation both within and between dye lots. These are inherent characteristics of natural materials and are not considered defects.

Defective, Damaged or Incorrect Merchandise

If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery at sales@theworkroom.llc or 800-497-8042.

If approved by the manufacturer, we will provide return authorization instructions and, when applicable, a return shipping label. Unauthorized returns will not be accepted.

If replacement merchandise is available, a replacement will be arranged. If replacement stock is unavailable, a refund may be issued for the affected merchandise.

Any authorized return must be completed within 30 days of receipt of the original order.

Vendor-Specific Courtesy Return Programs

Although our products are generally final sale, certain manufacturers may occasionally authorize a return or exchange of non-defective merchandise as a one-time courtesy.

All requests require advance approval and are subject to the manufacturer's current policies. Approval is not guaranteed, and these programs may be modified or discontinued without notice.

York Wallcoverings

• Prior return authorization required
• Merchandise must be unopened, full rolls in original condition
• Minimum of two rolls must be returned
• 30% restocking fee applies
• Original outbound shipping and service charges are nonrefundable
• Customer is responsible for return-shipping costs

Schumacher Wallcoverings

• Prior return authorization required
• Merchandise must be unopened, full, uncut rolls in original condition
• 30% restocking fee applies
• Original outbound shipping and service charges are nonrefundable
• Customer is responsible for return-shipping costs

Phillip Jeffries

• In limited circumstances, Phillip Jeffries may authorize an exchange of uncut, unopened, boxed merchandise for products of equal or greater value
• Prior exchange authorization required
• 30% restocking fee applies
• Original outbound shipping and service charges are nonrefundable
• Customer is responsible for return shipping and replacement-shipping costs
• Any price difference for a higher-value replacement must be paid before the exchange is processed

All courtesy returns and exchanges remain subject to manufacturer inspection, approval, and current manufacturer policies. Merchandise returned without authorization will not be accepted or credited.

If a courtesy return is approved, all applicable restocking fees, shipping charges, service charges, and other nonrefundable amounts will be deducted. Any remaining eligible balance will be issued as store credit only. No refund will be made to the original payment method for a vendor-approved courtesy return.

This courtesy policy does not limit any rights or remedies available under applicable law for merchandise that is defective, damaged in transit, or incorrectly supplied by the manufacturer.

Customer ordering errors are not considered incorrectly supplied merchandise. A return resulting from a customer ordering error may be accepted only if approved under a vendor-specific courtesy return program and will be subject to all applicable restocking fees, shipping charges, and other costs.

Pillow & Custom-Made Orders

Pillows and other custom-made products are made on demand and are not returnable unless they arrive damaged or defective.

Fabric samples are available prior to ordering and are strongly recommended.

Wallpaper Ordering Recommendations

Please consult a professional wallpaper installer before ordering. Because pattern repeats, wall dimensions, and installation waste vary by project, customers are responsible for determining the quantity required.

We cannot accept returns or issue refunds or credits for overage, unused wallpaper, or insufficient quantities resulting from customer or installer calculations.

International Orders & Freight Forwarders

All international sales are final.

When a customer selects or uses a freight or mail-forwarding service, receiving warehouse, or other third-party shipping provider, that provider is acting on the customer's behalf.

The WorkRoom's responsibility ends once merchandise is delivered to and accepted by that provider in good condition.

The WorkRoom is not responsible for loss, damage, mishandling, repackaging, delay, or delivery issues that occur after a third party accepts the shipment. Such claims must be submitted directly to the freight forwarder or shipping provider and are not eligible for a return, replacement, refund, or store credit from The WorkRoom.

European Union customers: Fabrics and wallpapers cut to a customer's specified measurements are custom-made goods and are exempt from the EU 14-day right of withdrawal under Article 16(c) of Directive 2011/83/EU. This exemption applies to cut-to-order fabric and wallpaper purchases, and all such sales remain final as stated throughout this policy.

Questions?

If you have questions before placing an order, please contact us:

Email: sales@theworkroom.llc
Phone: 800-497-8042
Text/SMS: 725-300-3585
Hours: Monday–Friday, 10 AM–6 PM EST
Live Chat: Available online during business hours

International customers outside the U.S. and Canada should contact us by email or live chat.

Thank you for choosing The WorkRoom.